Last updated: April 30, 2025
This
Privacy Policy describes how Reality Racing (the "Site", "we", "us",
or "our") collects, uses, and discloses your personal information
when you visit, use our services, or make a purchase from
realityracing.co (the "Site") or otherwise communicate with us
regarding the Site (collectively, the "Services").
For purposes of this Privacy Policy, "you" and "your" means you as
the user of the Services, whether you are a customer, website
visitor, or another individual whose information we have collected
pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. Changes to This
Privacy Policy We may update this Privacy Policy from time to time,
including to reflect changes to our practices or for other
operational, legal, or regulatory reasons. We will post the revised
Privacy Policy on the Site, update the "Last updated" date and take
any other steps required by applicable law. How We Collect and Use
Your Personal Information To provide the Services, we collect and
have collected over the past 12 months personal information about
you from a variety of sources, as set out below.
The information that we collect and use varies depending on how
you interact with us. In addition to the specific uses set out
below, we may use information we collect about you to communicate
with you, provide or improve or improve the Services, comply with
any applicable legal obligations, enforce any applicable terms of
service, and to protect or defend the Services, our rights, and the
rights of our users or others. What Personal Information We Collect
The types of personal information we obtain about you depends on how
you interact with our Site and use our Services. When we use the
term "personal information", we are referring to information that
identifies, relates to, describes or can be associated with you.
The following sections describe the categories and specific types
of personal information we collect. Information We Collect Directly
from You Information that you directly submit to us through our
Services may include: Contact details including your name, address,
phone number, and email. Order information including your name,
billing address, shipping address, payment confirmation, email
address, and phone number. Account information including your
username, password, security questions and other information used
for account security purposes. Shopping information including the
items you view, put in your cart, saved into your account like
loyalty points, reviews, referrals or gift cards, or purchases.
Loyalty points/product reviews/referrals/gift cards saved Customer
support information including the information you choose to include
in communications with us, for example, when sending a message
through the Services. Some features of the Services may require you
to directly provide us with certain information about yourself. You
may elect not to provide this information, but doing so may prevent
you from using or accessing these features. Information We Collect
about Your Usage We may also automatically collect certain
information about your interaction with the Services ("Usage Data").
To do this, we may use cookies, pixels and similar technologies
("Cookies"). Usage Data may include information about how you access
and use our Site and your account, including device information,
browser information, information about your network connection, your
IP address and other information regarding your interaction with the
Services. Information We Obtain from Third Parties Finally, we may
obtain information about you from third parties, including from
vendors and service providers who may collect information on our
behalf, such as: Companies who support our Site and Services, such
as Shopify. Our payment processors, who collect payment information
(e.g., bank account, credit or debit card information, billing
address) to process your payment in order to fulfill your orders and
provide you with products or services you have requested, in order
to perform our contract with you. When you visit our Site, open or
click on emails we send you, or interact with our Services or
advertisements, we, or third parties we work with, may automatically
collect certain information using online tracking technologies such
as pixels, web beacons, software developer kits, third-party
libraries, and cookies. Any information we obtain from third parties
will be treated in accordance with this Privacy Policy.
Also see the section below, Third Party Websites and Links. How We
Use Your Personal Information Providing Products and Services. We
use your personal information to provide you with the Services in
order to perform our contract with you, including to process your
payments, fulfill your orders, to send notifications to you related
to your account, purchases, returns, exchanges or other
transactions, to create, maintain and otherwise manage your account,
to arrange for shipping, facilitate any returns and exchanges and
other features and functionalities related to your account. We may
also enhance your shopping experience by enabling Shopify to match
your account with other Shopify services that you may choose to use.
In this case, Shopify will process your information as set forth in
its Privacy Policy and Consumer Privacy Policy. Marketing and
Advertising. We may use your personal information for marketing and
promotional purposes, such as to send marketing, advertising and
promotional communications by email, text message or postal mail,
and to show you advertisements for products or services. This may
include using your personal information to better tailor the
Services and advertising on our Site and other websites. If you are
an EEA resident, the legal basis for these data processing
activities is our legitimate interest in selling our products,
according to Art. 6 (1) (f) GDPR. Security and Fraud Prevention. We
use your personal information to detect, investigate or take action
regarding possible fraudulent, illegal or malicious activity. If you
choose to use the Services and register an account, you are
responsible for keeping your account credentials safe. We highly
recommend that you do not share your username, password, or other
access details with anyone else. If you believe your account has
been compromised, please contact us immediately. If you are an EEA
resident, the legal basis for these data processing activities is
our legitimate interest in keeping our website secure for you and
other customers, according to Art. 6 (1) (f) GDPR. Communicating
with You and Service Improvement. We use your personal information
to provide you with customer support and improve our Services. This
is in our legitimate interests in order to be responsive to you, to
provide effective services to you, and to maintain our business
relationship with you according to Art. 6 (1) (f) GDPR. Cookies Like
many websites, we use Cookies on our Site. For specific information
about the Cookies that we use related to powering our store with
Shopify, see https://www.shopify.com/legal/cookies. We use Cookies
to power and improve our Site and our Services (including to
remember your actions and preferences), to run analytics and better
understand user interaction with the Services (in our legitimate
interests to administer, improve and optimize the Services). We may
also permit third parties and services providers to use Cookies on
our Site to better tailor the services, products and advertising on
our Site and other websites. Most browsers automatically accept
Cookies by default, but you can choose to set your browser to remove
or reject Cookies through your browser controls. Please keep in mind
that removing or blocking Cookies can negatively impact your user
experience and may cause some of the Services, including certain
features and general functionality, to work incorrectly or no longer
be available. Additionally, blocking Cookies may not completely
prevent how we share information with third parties such as our
advertising partners. Please note that while your browser may allow
you to transmit a “do not track” signal, like many websites, our
Site is not designed to respond to such signals. To learn more about
“do not track” signals, you can visit http://www.allaboutdnt.com/.
How We Disclose Personal Information In certain circumstances, we
may disclose your personal information to third parties for contract
fulfillment purposes, legitimate purposes and other reasons subject
to this Privacy Policy. Such circumstances may include: With vendors
or other third parties who perform services on our behalf (e.g., IT
management, payment processing, data analytics, customer support,
cloud storage, fulfillment and shipping). With business and
marketing partners to provide services and advertise to you. Our
business and marketing partners will use your information in
accordance with their own privacy notices. When you direct, request
us or otherwise consent to our disclosure of certain information to
third parties, such as to ship you products or through your use of
social media widgets or login integrations, with your consent. With
our affiliates or otherwise within our corporate group, in our
legitimate interests to run a successful business. In connection
with a business transaction such as a merger or bankruptcy, to
comply with any applicable legal obligations (including to respond
to subpoenas, search warrants and similar requests), to enforce any
applicable terms of service, and to protect or defend the Services,
our rights, and the rights of our users or others. We have in the
past 12 months disclosed the following categories of personal
information and sensitive personal information about users for the
purposes set out above in "How we Collect and Use your Personal
Information" and "How we Disclose Personal Information": Category
Categories of Recipients Identifiers such as basic contact details
and certain order and account information Personal information
categories listed in the California Customer Records statute such as
basic contact details and certain order and account information
Commercial information such as order information, shopping
information and customer support information Internet or other
similar network activity, such as Usage Data Geolocation data such
as locations determined by an IP address or other technical measures
Vendors and third parties who perform services on our behalf (such
as Internet service providers, payment processors, fulfillment
partners, customer support partners and data analytics providers)
Business and marketing partners Affiliates We do not use or disclose
sensitive personal information without your consent or for the
purposes of inferring characteristics about you. Third Party
Websites and Links Our Site may provide links to websites or other
online platforms operated by third parties. If you follow links to
sites not affiliated or controlled by us, you should review their
privacy and security policies and other terms and conditions. We do
not guarantee and are not responsible for the privacy or security of
such sites, including the accuracy, completeness, or reliability of
information found on these sites. Information you provide on public
or semi-public venues, including information you share on
third-party social networking platforms may also be viewable by
other users of the Services and/or users of those third-party
platforms without limitation as to its use by us or by a third
party. Our inclusion of such links does not, by itself, imply any
endorsement of the content on such platforms or of their owners or
operators, except as disclosed on the Services. Children's Data The
Services are not intended to be used by children, and we do not
knowingly collect any personal information about children. If you
are the parent or guardian of a child who has provided us with their
personal information, you may contact us using the contact details
set out below to request that it be deleted. As of the Effective
Date of this Privacy Policy, we do not have actual knowledge that we
“share” or “sell” (as those terms are defined in applicable law)
personal information of individuals under 16 years of age. Security
and Retention of Your Information Please be aware that no security
measures are perfect or impenetrable, and we cannot guarantee
“perfect security.” In addition, any information you send to us may
not be secure while in transit. We recommend that you do not use
insecure channels to communicate sensitive or confidential
information to us. How long we retain your personal information
depends on different factors, such as whether we need the
information to maintain your account, to provide the Services,
comply with legal obligations, resolve disputes or enforce other
applicable contracts and policies. Your Rights Depending on where
you live, you may have some or all of the rights listed below in
relation to your personal information. However, these rights are not
absolute, may apply only in certain circumstances and, in certain
cases, we may decline your request as permitted by law. Right to
Access / Know: You may have a right to request access to personal
information that we hold about you, including details relating to
the ways in which we use and share your information. Right to
Delete: You may have a right to request that we delete personal
information we maintain about you. Right to Correct: You may have a
right to request that we correct inaccurate personal information we
maintain about you. Right of Portability: You may have a right to
receive a copy of the personal information we hold about you and to
request that we transfer it to a third party, in certain
circumstances and with certain exceptions. Restriction of
Processing: You may have the right to ask us to stop or restrict our
processing of personal information. Withdrawal of Consent: Where we
rely on consent to process your personal information, you may have
the right to withdraw this consent. Appeal: You may have a right to
appeal our decision if we decline to process your request. You can
do so by replying directly to our denial. Managing Communication
Preferences: We may send you promotional emails, and you may opt out
of receiving these at any time by using the unsubscribe option
displayed in our emails to you. If you opt out, we may still send
you non-promotional emails, such as those about your account or
orders that you have made. You may exercise any of these rights
where indicated on our Site or by contacting us using the contact
details provided below. We will not discriminate against you for
exercising any of these rights. We may need to collect information
from you to verify your identity, such as your email address or
account information, before providing a substantive response to the
request. In accordance with applicable laws, you may designate an
authorized agent to make requests on your behalf to exercise your
rights. Before accepting such a request from an agent, we will
require that the agent provide proof you have authorized them to act
on your behalf, and we may need you to verify your identity directly
with us. We will respond to your request in a timely manner as
required under applicable law. Complaints If you have complaints
about how we process your personal information, please contact us
using the contact details provided below. If you are not satisfied
with our response to your complaint, depending on where you live you
may have the right to appeal our decision by contacting us using the
contact details set out below, or lodge your complaint with your
local data protection authority. For the EEA, you can find a list of
the responsible data protection supervisory authorities here.
International Users Please note that we may transfer, store and
process your personal information outside the country you live in.
Your personal information is also processed by staff and third party
service providers and partners in these countries. If we transfer
your personal information out of Europe, we will rely on recognized
transfer mechanisms like the European Commission's Standard
Contractual Clauses, or any equivalent contracts issued by the
relevant competent authority of the UK, as relevant, unless the data
transfer is to a country that has been determined to provide an
adequate level of protection. Contact Should you have any questions
about our privacy practices or this Privacy Policy, or if you would
like to exercise any of the rights available to you, please call or
email us at admin@realityracing.co or contact us at 651 North Broad
Street, Suite 201, Middletown, DE, 19709, US. For the purpose of
applicable data protection laws and if not explicitly stated
otherwise, we are the data controller of your personal
information.
All sales are final. We apologize, but we are not able to give refunds unless applicable as each product is made to order.
If you find yourself unsatisfied with the received product,
kindly reach out to our team by emailing
hi@realityracing.co
within 14 days of receiving the item.
To
be eligible for a refund, you must explain your issue and
your means for requesting a refund with proof. Otherwise, it
will not be accepted.
We only accept refunds that are justifiable like
You
can always contact us at
hi@realityracing.co
with your order # and we will take a look.
We
don't require you to ship the item back to us, as it's
easier for us to accept refunds rather than deal with the
logistics and sorting of returns.
Damages and issues
Please inspect your order upon reception and contact us
immediately if the item is defective, damaged or if you
receive the wrong item, so that we can evaluate the issue
and make it right.
We only accept refunds that are justifiable, like wrong
size, manufacture flaw, wrong item, or other issues with
verifiable proof.
Refunds Approved
We will notify you if the refund was approved or not. If
approved, you’ll be automatically refunded on your original
payment method within 7 business days. Please remember it
can take some time for your bank or credit card company to
process and post the refund too.
REALITY RACING – TERMS AND CONDITIONS
Our Disclosures: OVERVIEW |
We're here to help and connect with you. If you have any questions, feedback, or just want to say hello, please feel free to reach out to us. You can contact us through the following methods:
Email: For general inquiries, feedback, or assistance, you can email us at: hi@realityracing.co
Last updated: December 10, 2024
This Privacy Policy describes how Down To Ground (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from downtoground.co (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information that you directly submit to us through our Services may include:
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
We may also automatically collect certain information about your interaction with the Services (" Usage Data"). To do this, we may use cookies, pixels and similar technologies (" Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.
Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.
Please note that while your browser may allow you to transmit a “do not track” signal, like many websites, our Site is not designed to respond to such signals. To learn more about “do not track” signals, you can visit http://www.allaboutdnt.com/.
In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes and other reasons subject to this Privacy Policy. Such circumstances may include:
We have in the past 12 months disclosed the following categories of personal information and sensitive personal information about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information" :
| Category | Categories of Recipients |
|---|---|
|
|
We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.
With your consent we share personal information for the purpose of engaging in advertising and marketing activities, as follows.
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.
Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and third party service providers and partners in these countries.
If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at frazer@downtoground.co or contact us at 6 Mac Stocks Drive, Dundowran Beach, QLD, 4655, AU.
For the purpose of applicable data protection laws and if not explicitly stated otherwise, we are the data controller of your personal information.
