Last updated: December 10, 2024
This Privacy Policy describes how Down To Ground (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from downtoground.co (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information that you directly submit to us through our Services may include:
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
We may also automatically collect certain information about your interaction with the Services (" Usage Data"). To do this, we may use cookies, pixels and similar technologies (" Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.
Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.
Please note that while your browser may allow you to transmit a “do not track” signal, like many websites, our Site is not designed to respond to such signals. To learn more about “do not track” signals, you can visit http://www.allaboutdnt.com/.
In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes and other reasons subject to this Privacy Policy. Such circumstances may include:
We have in the past 12 months disclosed the following categories of personal information and sensitive personal information about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information" :
| Category | Categories of Recipients |
|---|---|
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We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.
With your consent we share personal information for the purpose of engaging in advertising and marketing activities, as follows.
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.
Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and third party service providers and partners in these countries.
If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at frazer@downtoground.co or contact us at 6 Mac Stocks Drive, Dundowran Beach, QLD, 4655, AU.
For the purpose of applicable data protection laws and if not explicitly stated otherwise, we are the data controller of your personal information.
At Down To Ground, we are committed to your satisfaction. We understand that sometimes a product may not be what you expected, which is why we offer a 30-day return policy. Below, you'll find detailed information on how to return your product for a refund.
To return your goods please email support@downtoground.co
Your Rights as a Consumer
As a consumer, you have certain rights, warranties, guarantees and remedies under the Australian Consumer Law which cannot be excluded, restricted or modified. Nothing in this Return Policy seeks to limit those rights where the goods or services we are providing do not meet any applicable consumer guarantees. Please refer to https://consumer.gov.au/ for more information. Please contact us at support@downtoground.co if you have any questions.
Damaged and Fault Items
Please inspect your order upon reception and contact us
immediately if the item is defective, damaged or if you
receive the wrong item, so that we can evaluate the issue
and make it right.
Exceptions / non-returnable items
Original shipping costs and tips are non-refundable
unless due to manufacturer defects (no refunds on gift
wrapping)
Unfortunately, we cannot accept returns on gift cards.
Down To Ground is not responsible for the cost of the return shipping.
Exchanges
The fastest way to ensure you get what you want is to
return the item you have, and once the return is accepted,
make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being
shipped into the European Union, you have the right to
cancel or return your order within 14 days, for any reason
and without a justification. As above, your item must be in
the same condition that you received it, unworn or unused,
with tags, and in its original packaging. You’ll also need
the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your
return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your
original payment method within 10 business days. Please
remember it can take some time for your bank or credit card
company to process and post the refund too.
If more than 15 business days have passed since we’ve
approved your return, please contact us at
support@downtoground.co
* Down To Ground products connect the body to the Earths energy. We guarantee that connection. There is no guarantee as to how an individual may respond to Earthing and Grounding once that connection is made. Down To Ground products are not a substitute for medical treatment. Individual results of grounding may vary.
ONEARTHING PTY LTD (ACN 672 207 804) – TERMS AND CONDITIONS
Our Disclosures: Our complete terms and conditions are contained below, but some important points for you to know before you become a customer are set out below:
Nothing in these terms limit your rights under the Australian Consumer Law. |
In addition, you agree to our Messaging Terms (https://terms.pscr.pt/legal/shop/938407/terms_of_service) and Messaging Privacy Policy (https://terms.pscr.pt/legal/shop/938407/privacy_policy).
For any questions and notices, please contact us at :
ONEARTHING PTY LTD (ACN 672 207 804)
Email: support@downtoground.co
© LegalVision ILP Pty Ltd
We're here to help and connect with you. If you have any questions, feedback, or just want to say hello, please feel free to reach out to us. You can contact us through the following methods:
Email: For general inquiries, feedback, or assistance, you can email us at: support@downtoground.co
