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Last updated: August 11, 2025
This Privacy Policy describes how Reality Racing (the
"Site", "we", "us", or "our") collects, uses, and discloses your
personal information when you visit, use our services, or make a
purchase from realityracing.co (the "Site") or otherwise communicate
with us regarding the Site (collectively, the "Services").
For purposes of this Privacy Policy, "you" and "your" means you as
the user of the Services, whether you are a customer, website
visitor, or another individual whose information we have collected
pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. Changes to This
Privacy Policy We may update this Privacy Policy from time to time,
including to reflect changes to our practices or for other
operational, legal, or regulatory reasons. We will post the revised
Privacy Policy on the Site, update the "Last updated" date and take
any other steps required by applicable law. How We Collect and Use
Your Personal Information To provide the Services, we collect and
have collected over the past 12 months personal information about
you from a variety of sources, as set out below.
The information that we collect and use varies depending on how
you interact with us. In addition to the specific uses set out
below, we may use information we collect about you to communicate
with you, provide or improve or improve the Services, comply with
any applicable legal obligations, enforce any applicable terms of
service, and to protect or defend the Services, our rights, and the
rights of our users or others. What Personal Information We Collect
The types of personal information we obtain about you depends on how
you interact with our Site and use our Services. When we use the
term "personal information", we are referring to information that
identifies, relates to, describes or can be associated with you.
The following sections describe the categories and specific types
of personal information we collect. Information We Collect Directly
from You Information that you directly submit to us through our
Services may include: Contact details including your name, address,
phone number, and email. Order information including your name,
billing address, shipping address, payment confirmation, email
address, and phone number. Account information including your
username, password, security questions and other information used
for account security purposes. Shopping information including the
items you view, put in your cart, saved into your account like
loyalty points, reviews, referrals or gift cards, or purchases.
Loyalty points/product reviews/referrals/gift cards saved Customer
support information including the information you choose to include
in communications with us, for example, when sending a message
through the Services. Some features of the Services may require you
to directly provide us with certain information about yourself. You
may elect not to provide this information, but doing so may prevent
you from using or accessing these features. Information We Collect
about Your Usage We may also automatically collect certain
information about your interaction with the Services ("Usage Data").
To do this, we may use cookies, pixels and similar technologies
("Cookies"). Usage Data may include information about how you access
and use our Site and your account, including device information,
browser information, information about your network connection, your
IP address and other information regarding your interaction with the
Services. Information We Obtain from Third Parties Finally, we may
obtain information about you from third parties, including from
vendors and service providers who may collect information on our
behalf, such as: Companies who support our Site and Services, such
as Shopify. Our payment processors, who collect payment information
(e.g., bank account, credit or debit card information, billing
address) to process your payment in order to fulfill your orders and
provide you with products or services you have requested, in order
to perform our contract with you. When you visit our Site, open or
click on emails we send you, or interact with our Services or
advertisements, we, or third parties we work with, may automatically
collect certain information using online tracking technologies such
as pixels, web beacons, software developer kits, third-party
libraries, and cookies. Any information we obtain from third parties
will be treated in accordance with this Privacy Policy.
If you enroll in our Pit Pass Rewards program or any other subscription offered on our Site, your membership will begin with a free trial period of 25 days, unless otherwise stated at checkout. At the end of the trial period, your payment method will be automatically charged $49.99 USD each month (plus applicable taxes) until you cancel.
By completing checkout and checking the box or otherwise acknowledging your agreement (including Apple Pay or any express payment option), you authorize us and our payment processors to securely store your payment details and to automatically charge your payment method at the stated interval. Charges will continue until you cancel your subscription.
You may cancel at any time by logging into your account, clicking “Manage Membership,” or by contacting us at hi@realityracing.co. To avoid being charged for the next billing cycle, cancellations must be received at least 3 days before your next scheduled billing date. Canceling stops future charges but does not result in a refund for charges already processed unless otherwise stated in our refund policy.
We retain your subscription and billing information for as long as your membership is active and as needed to comply with our legal obligations, resolve disputes, and enforce our agreements.
All sales are final. We apologize, but we are not able to give refunds unless applicable as each product is made to order.
If you find yourself unsatisfied with the received product,
kindly reach out to our team by emailing
hi@realityracing.co
within 14 days of receiving the item.
To be eligible for a refund, you must explain your issue
and your means for requesting a refund with proof.
Otherwise, it will not be accepted.
We only accept refunds that are justifiable like
You can always contact us at
hi@realityracing.co
with your order # and we will take a look.
We don't require you to ship the item back to us, as it's
easier for us to accept refunds rather than deal with the
logistics and sorting of returns.
Damages and issues
Please inspect your order upon reception and contact us
immediately if the item is defective, damaged or if you
receive the wrong item, so that we can evaluate the issue
and make it right.
We only accept refunds that are justifiable, like wrong
size, manufacture flaw, wrong item, or other issues with
verifiable proof.
Refunds Approved
We will notify you if the refund was approved or not. If
approved, you’ll be automatically refunded on your original
payment method within 7 business days. Please remember it
can take some time for your bank or credit card company to
process and post the refund too.
REALITY RACING – TERMS AND CONDITIONS
Our Disclosures: OVERVIEW By completing checkout and checking the box or otherwise acknowledging your agreement (including Apple Pay or any express payment option), you authorize us and our payment processors to securely store your payment details and to automatically charge your payment method at the stated interval. Charges will continue until you cancel your subscription. |
We're here to help and connect with you. If you have any questions, feedback, or just want to say hello, please feel free to reach out to us. You can contact us through the following methods:
Email: For general inquiries, feedback, or assistance, you can email us at: hi@realityracing.co